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MY PROCESS

My design process is driven by 3 main things: empathy, mindfulness, neuroscience. I think design processes aren’t just about the methodologies but also, knowing when a tool is important to use. Each step should be connected to the previous one and provide a reason why the next one is needed.

Empathy

I like to build with the user in mind at all times. If I can empathize, then I can advocate for a solution that people actually need.

Mindfulness

Mindfulness and intentionality go hand in hand. At every step of the process, I am mindful that I’m still solving the right problem and ensure all design decisions are deliberate.

Neuroscience

Did you know you can be habituated and less reactive to repetitive sounds? I use my Neuroscience major to build solutions backed by the human brain.

Every project is different and will have different methodologies. Some will need card sorting and some might have the information architecture already well defined. The nitty-gritty method choice tends to differ but I still follow a general process for every project. In order to formulate solutions, I like to have 6 main phases: Define,Discover, Interpret, Ideate, Prototype, and Test. These phases are rarely ever linear and tend to be repeated multiple times before delivery.

Define

The first step I take is usually to define the general business needs, requirements for the project, understand the deliverables, timeline and expectations. It’s important to always stay on the same page with the rest of the team. At this step, I like to jot down my own hypothesis for what I expect the problem might be. That way, I can reflect on what happened at the end of the project.

Discover

During this phase, I just listen and learn. I collect information, talk to people and explore the problem space. I will also look into user reports, talk to team members about design decision and understand why the product came to be the way it is. Sometimes when user research isn’t within the budget or allocated time, I’ll try to conduct ad hoc guerilla interviews to avoid designing blindly.

Interpret

The interpretation phase allows me to define the users, their needs and pain points. Personas, journey maps, story boards and problem statements can be defined or redefined. At this stage, I set our goals and the metrics we want to hit for success. This phase is always very insightful.

Ideate

The ideation phase is a lot of fun for me! I like to bring in developers, other designers, stake holders and customer supports to an ideation session to explore different options. I like to let my mind go wild and come up with as many solutions as I can. I strive for quantity over quality at this stage.

Prototype

The prototype phase ties deeply with the testing phase. I start with simple sketches to get my ideas down and increase the fidelity through more and more iterations. Sometimes in complex projects, a wireframing tool won’t be enough and I’ll make a coded prototype.

Test

During this phase, I’ll try guerilla testing, usability testing, A/B testing, SUS testing, etc. depending on what we want to learn. The testing phase tends to kick my butt more than any other. It’s a humbling experience when the idea you were confident in fails.

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